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Diversity and Cultural Competence in Health Care Management--A Skills Building Series

Diversity and Cultural Competence have become critical components for the effective and profitable operation of healthcare facilities and systems. This skills-building series focuses on the education, training, and experiences healthcare providers must master—from leadership to service personnel— in order to deliver high-quality healthcare. The overall objective of the program is to create a culturally competent organization—culturally competent employees operating within a culturally inclusive environment.

Such an environment is characterized by:

• Quality patient care
• Exceptional workplace and business performance
• The mental, physical, and emotional well-being of employees
• Community outreach and participation

The series modules are:

• Diversity and Cultural Competence
• Cultural Competence in Healthcare Management
• Personal Discovery – Delivering Exceptional Patient Care
• Leading and Managing a Diverse Work Force
• Cross-Cultural Relationships
• Cross-Cultural Communication
• Creating an Inclusive, Culturally Competent Organization

In addition to these learning modules, the series includes an additional, unique leadership seminar for administrators of healthcare facilities and sytems.
The various components are designed in a modular format, so that they involve multiples of two- hour presentations. This design allows the various employees and caregivers the freedom to integrate the learning skills in a way that extended absences from their responsiblities are unnecessary. This design also has the added advantage of the “learn-and-apply” sequence between each of the sessions.

For more information, or to schedule a seminar, workshop, or speech:
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